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Customer Support & Order Status Questions
If you created an account during checkout, you can check your order status online.
To speak to a Customer Support representative, please call 800-999-8831 between the hours of 9:00 am - 4:00 pm (Pacific Time). Please kindly have your order number ready. To exchange a text message with a Customer Service representative, please send message to 707-732-4277. Customer Support will respond to text messages during regular business hours.
Customer Support is also available via email at firstname.lastname@example.org. Please include your name and order number. All emails are typically responded to within 24 hours, except on weekends and holidays.
For the fastest response, please chat with one or our Customer Support specialists using the chat box found at the bottom of every page. If none of our agents are currently available, please leave a message with your name, email, and the reason for reaching out to us, and we will respond via email.
Product Information and Advice
For general product questions, please call us at 800-999-8831 - we are here to help.
Our FAQ pages also provide answers to common questions.