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We're Here To Help

Create an account to check your order status online or call to speak to a customer support representative.  Customer Support & Order Status Questions

If you created an account during checkout, you can check your order status online

To speak to a Customer Support representative, please call 800-999-8831 between the hours of 9:00 am - 4:00 pm (Pacific Time).  Please kindly have your order number ready. To exchange a text message with a Customer Service representative, please send message to 707-732-4277. Customer Support will respond to text messages during regular business hours.

Customer Support is also available via email at support@levelsleep.com.  Please include your name and order number. All emails are typically responded to within 24 hours, except on weekends and holidays.  

For the fastest response, please chat with one or our Customer Support specialists using the chat box found at the bottom of every page.  If none of our agents are currently available, please leave a message with your name, email, and the reason for reaching out to us, and we will respond via email.

For general product questions, please call us at this number 800-999-8831, or visit our FAQ pages for answers to common questions.  Product Information and Advice

For general product questions, please call us at 800-999-8831 - we are here to help.

Our FAQ pages also provide answers to common questions.